Frequently asked questions
What do the packs contain?
Most packs are renders. Some also include models or separate parts, which the product page mentions in plain words. Two products are PDF reference documents.
Do the renders have transparent backgrounds?
No. The renders sit on a solid or gradient backdrop that is part of the image, and each product page names the backdrop colour. Removing a plain background is quick in any image editor if you need a cut-out.
Who can I ask about my files?
Digital files are delivered instantly after payment. Questions can be sent to support@orynthia3dassetvaultonline.com.
How will I open the models?
The models in the packs that include them open in most modelling tools and many design apps. The Licence & File Format Guide has a short section on importing them and on keeping your own lighting.
Do I need to join the Vault?
No. Every product is bought once and downloaded from your account. There is nothing to cancel and nothing renews.
Are the characters and scenes based on existing brands?
No. The robot, the island, the city block and every other scene are original designs made for the Vault.
When will my download be ready?
The Vault Asset Catalog Sheet and the Licence & File Format Guide download right away from My Downloads. Other packs show a 'Preparing' status in your dashboard until their download is released.
How will I receive my purchase?
No shipping or handling fees apply. All products are delivered digitally. Instant digital delivery after payment.
What is your refund policy?
Refunds are available within 30 days from the date of purchase. To request one, email support@orynthia3dassetvaultonline.com.
Is this a one-time purchase?
Yes. Every order is a one-time payment, no subscription or recurring charges.
What will appear on my card statement?
Charges appear as Orynthia3DAssetVaultOn.
Is there a limit on quantity?
Digital items can be purchased once per order.
How do I reach customer service?
Email support@orynthia3dassetvaultonline.com. We are available Monday–Friday 9:00 AM–5:00 PM MT.
Who can buy from this site?
Purchases are open to customers in the United States who are 18 or older.
Need more help? Contact us.